Company Overview
Midland Appliance is a leading provider of high-quality appliances for residential and commercial use. Known for its exceptional customer service and reliable products, the company offers a wide range of home and kitchen appliances, catering to both individual consumers and businesses.
The Challenge: Inefficiencies in Payment Processing
Midland Appliance faced several challenges with their existing payment processes. Credit card payments were previously taken over the phone by sales agents, which posed security risks and did not fully align with industry best practices. The manual process of allocating payments to invoices was time-consuming, prone to errors, and lacked the efficiency needed for smooth operations. Additionally, credit card receipts were sent manually to clients, further increasing the administrative workload. The system also lacked the capability to track partial payments or provide clients with an easy way to view their payment histories and there was no fraud protection in place, which exposed the company to chargeback risks. Overall, the existing system was not only inefficient but also lacked the security and automation necessary for modern business transactions.
Requirements
To address these challenges, Midland Appliance needed a solution that would:
- Accommodate partial payments over time (installments) and full payments.
- Automatically display previous payments and provide downloadable receipts.
- Ensure immediate reflection of payments in their ERP (EPASS Enterprise).
- Integrate tax, discounts, and other data from EPASS Enterprise automatically.
- Notify sales agents when payments are made.
- Improve security through 3D Secure (3DS) for fraud detection and chargeback reduction.
- Ensure safety was a top priority in the payment process.
"Chiizu's payment solution has streamlined our entire payment process. The secure, branded payment links, real-time ERP updates, and 3D Secure protection have made our operations faster, more efficient, and safer. Our sales team can now focus more on customer relationships, knowing that the payment system is reliable and secure."
Featured Products
Discover the smart payment solutions that helped Midland Appliance streamline payment processing, improve security, and automate invoice updates for a seamless customer experience.
ERP Integration
Chiizu’s deep integration with EPASS Enterprise automates payment processing and invoice updates in real time. Payments reflect instantly, tax and discounts are applied automatically, and manual reconciliation is eliminated—boosting efficiency, accuracy, and operational control.
Payment Links
Midland Appliance leverages Chiizu’s branded payment links to accept all major credit cards securely, simplifying the payment process for customers. With a seamless, hassle-free experience, clients can pay invoices instantly while receiving automatic receipts—eliminating manual follow-ups and administrative overhead.
3D Secure (3DS) Protection
With Chiizu’s 3D Secure technology, Midland Appliance strengthens payment security by verifying transactions in real time, reducing fraud, and minimizing chargebacks. Customers experience a smooth, secure checkout, while Midland gains peace of mind with enhanced fraud prevention and compliance.
Solution
Chiizu’s payment solution streamlined Midland Appliance's entire payment process, from invoice creation to payment allocation. Invoices are now automatically created in the ERP system (EPASS Enterprise), and a payment link is generated for the customer. The customer enters their invoice number and customer number, receives a secure branded link, and completes the payment via credit card. This process eliminates the need for manual updates and ensures the invoice is automatically updated in EPASS Enterprise once the payment is made.
3D Secure (3DS) technology has been implemented to enhance fraud detection, significantly reducing chargeback risks. The payment link is provided through a branded web page that aligns with Midland’s brand, ensuring a seamless customer experience. Additionally, clients can download receipts instantly, and sales agents are notified in real-time when payments are made. The solution ensures that payments are processed securely and reflect immediately in the ERP system, while taxes, discounts, and other relevant data are automatically applied.
Conclusion
By implementing Chiizu’s advanced payment solution, Midland Appliance has modernized its payment processes, achieving greater efficiency and security. Payments are now processed faster, and the integration with their ERP system has eliminated manual workload, improving overall operational efficiency. With 3D Secure protection in place, Midland Appliance has significantly reduced the risk of fraud and chargebacks. This seamless, automated payment solution has not only enhanced Midland Appliance’s payment processing capabilities but also elevated their customer service and security standards, setting a new industry benchmark.
Automate with Ease—Seamlessly Connect to Your Accounting Software or ERP
Save time and eliminate days of manual work with intuitive software that does what you need it to.
Success stories
Next Goal Agency: Effortless global payments
Next Goal Agency simplified international payments, reducing complexity and costs while ensuring a smooth experience for clients worldwide.
Learn more
Vested Technology Corp: Faster payments, smoother growth
Chiizu streamlined Vested.ca’s payment process, reducing delays and manual work while making it easier for investors to participate and fund projects.
Learn more
Acura Embedded Systems: Saving on FX & fees
Acura Embedded Systems optimized cross-border payments, cutting unnecessary fees and improving cash flow with seamless transactions.
Learn more
Made with 🍣 in Vancouver
Chiizu Inc. is regulated by Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) with registration number M20764530. Banking services in United States provided by Community Federal Savings Bank, Member FDIC.
